Texas Neighborhood Services assists low-income families and individuals to overcome difficulties and make positive life changes, by looking at all their needs and resources to reduce barriers by utilizing several programs such as:
Information and Referrals
Utility Assistance Program
Through our programs, residents learn to become financially independent, reducing and eliminating their reliance on social services. Texas Neighborhood Services gives priority to economically disadvantaged individuals with priority given to families with children five and below, the disabled and the elderly.
Energy Utility Assistance
Comprehensive Energy Assistance Program (CEAP) – is designed to assist low income households in meeting their immediate energy needs and to encourage consumers to control energy costs for years to come through energy education.
Provides utility assistance once a year to low income households experiencing a financial crisis or if the temperature has been at a designated max/min temperature for 3 days within a billing period or are unable to repay their utility bill due to financial emergency.
Improve living conditions
Financial Management Training
Employment to transition out of poverty
TO OBTAIN ASSISTANCE
Please see call 1-817-598-5700 (toll-free) and we will mail you the application. Or you may pick up the application at the Community Services Center listed below (please note date availability). Walk-ins are welcome.
In order to see if you are eligible for services you must come into the office and visit with a case worker. Items that are needed for assistance are:
A photo ID for the person coming into apply
Proof of income for the last 30 days (90 days proof of income for power or gas bills) for each household member over the age of 18. If anyone over 18 does not have income then they must sign a “Declaration of No Income”
Bring your energy shut off notice if you have one. It is not required.
You may mail or fax or bring the completed application including allrequired documents that are listed on the application. All documents must be provided with your application or the entire packet will be returned to you. For quick processing, it is vital to have everything completed and attached.
Any fees on your utility account such as late fees, reconnect fees, deposits, disconnect fees or security light fees must be paid before we can make a pledge to the utility vendor for your account.
For questions please call the main office in Weatherford 1-817-598-5700, Monday through Thursday. On Fridays only, you may call 940-626-4277 the Decatur office for Wise County.
TNS Community Services is open on Fridays only in Decatur. Call toll-free to the Weatherford office if you would like an appointment to be seen in the Decatur office.
300 North Trinity Suite - B Decatur, TX 76234 Telephone: 940-626-4277 (Fridays only)
Hours of Operation: Every Friday 8:00 AM – 5 PM NOTE: (Call Prior – Due to some Friday’s we may be closed when funding is unavailable.)
(Open every Friday when funding is available)
Melanie Schneberger, Director, Community Services – 817.598.5700 #1334
Wayne Kauffman, Community Advocate – Lead – 817.598.5700 #1341
Stewart Carlton, Community Advocate – 817.598.5700 #1340 Deanna Jenkins: 817.598.5700 #1343
UTILITY ASSISTANCE PROCESS
Texas Neighborhood Services accepts walk-in clients each Friday from 9 until 3. You may obtain an application from the box outside the office listed above or call 817.598.5700 #1343 and request an application be mailed to you. If you have questions regarding the application process please use the same number to leave a message requesting an application and leaving the address the application should be mailed. When the application is complete and a copy of all documents are attached you may come into the office in Decatur, mail the completed application to TNS, or Fax the application to 817-594-8499. If the application and attached documents is complete the application will be forwarded to a Community Advocate to be worked for eligibility. Remember this is not an entitlement program. If the application is missing documents or not complete it will be returned to you which will delay your receipt of assistance.
The Comprehensive Energy Assistance Program (CEAP) provides assistance to targeted beneficiaries with a household income at or below 150% of the current year Federal Poverty Level. Priority is given to the elderly, persons with disabilities and families with a child age 5 or below.
Households with Incomes of 0 to 50% of Federal Poverty Guidelines may receive assistance needed to address their energy payment shortfall not to exceed $1,200;
Households with Incomes of 51% to 75% of Federal Poverty Guidelines may receive assistance needed to address their energy payment shortfall not to exceed $1,100; and
Households with Incomes of 76% to at or below 150% of Federal Poverty Guidelines may receive assistance needed to address their energy payment shortfall not to exceed $1,000.
COMMUNITY ENERGY ASSISTANCE
Services include utility payment assistance, energy conservation education, and budget counseling. Payment to vendors and suppliers of fuel/utilities, good and other services for past due or current bills related to the procurement of energy for heating and cooling needs of the residence, not to include security lights and other fees to the provider will be made for eligible clients. Vendor payments may be made to one energy bill payment per month may be made for a client. Clients will NOT receive assistance every month. If the energy usage exceeds the payments made for a client, that client is responsible for paying the additional cost of the bill. Assistance to a household during an energy-related crisis precipitated by extreme weather conditions and/or an energy supply shortage may require a utility disconnection notice to qualify if the client demonstrates a history of good faith bill payments in the past.